Momoiro Market is based in Toronto, Canada. Your kawaii item(s), when ordered, are shipped within 1-3 business days.
In most parts of Canada your kawaii product should arrive within 5 business days or less. There may be unexpected delays sometimes but usually it arrives within that time frame.
For U.S. destinations please allow up to about 10 business days for delivery. All other global destinations, allow 4-12 weeks for surface shipping or 12 business days for air shipping to receive your package.
Tracking is available for destinations in Canada and U.S. Unfortunately it is not available in many other countries.
Before checking out be sure to enter your zip or postal code to see in advance the shipping estimate for your shipment.
The only returns accepted are when we may have shipped a wrong item (extremely rare) or if the item(s) were damaged on arrival (also rare), in which case we can ship a replacement.
Digital photos must be taken and sent to us. Item must be returned before we determine the outcome. Your dispute must be initiated within 5 business days of reception of items.
All other returns are not accepted. A stuffed toy is a bit like clothing where it is handled quite a bit and can come back soiled or worn. It is for this reason all sales are final.
If your address is in Canada there will be no customs duty to pay.
There sometimes are duty and taxes that are added on once the package arrives in the United States or other countries.
This is hit and miss however, sometimes there are charges and sometimes there aren’t. Momoiro Market is not liable for these extra charges.
Sales taxes are charged only to destinations within Canada.
All shipping charges within Canada and to all countries have an additional 13% added when sale is processed eg: $7.00 shipping plus 13% = $7.91