All shipments within Canada come with free tracking. All other international shipments have tracking for an additional cost, selected at checkout.
Please note that in the case where your order has been subject to a delay, we are unable to trace your package unless it has tracking. For this reason there are no refunds on untrackable items.
Please e-mail us at firstname.lastname@example.org if you have any questions about your order or if we can check for service interruptions to your country. **
Momoiro Market is based in Toronto, Canada. Your kawaii item(s), when ordered, are shipped within 1-3 business days.
In most parts of Canada your kawaii product should arrive within 5 business days or less. There may be unexpected delays sometimes but usually it arrives within that time frame.
For U.S. destinations please allow up to about 10 business days for delivery. All other global destinations, allow up to 12 business days for air shipping to receive your package.
All shipping methods within Canada include tracking.
For the U.S. and international destinations, only the method Tracked Packet includes tracking.
Before checking out be sure to enter your zip or postal code to see in advance the shipping estimate for your shipment.
The only returns accepted are when we may have shipped a wrong item (extremely rare), in which case we can ship a replacement.
Digital photos must be taken and sent to us. Item must be returned before we determine the outcome. Your dispute must be initiated within 1 business day of reception of items.
All other returns are not accepted. A stuffed toy is a bit like clothing where it is handled quite a bit and can come back soiled or worn. It is for this reason all sales are final.
We cannot responsible for lost, held, or damaged packages. We are not responsible for mis-delivery errors via carrier, or incorrect shipping info. Shipping is a service you purchase from Canada Post along with your order from us, so any shipping issues must be handled by Canada Post.
If your address is in Canada there will be no customs duty to pay.
There sometimes are duty and taxes that are added on once the package arrives in the United States or other countries.
This is hit and miss however, sometimes there are charges and sometimes there aren’t. Momoiro Market is not liable for these extra charges.